Política de envío

Last updated: 03/01/2026

Kubo Hair is committed to processing and shipping orders as quickly and accurately as possible. This Shipping Policy explains how orders are processed, shipped, and handled once they leave our facility.

Order Processing

Orders placed before 12:00 PM Pacific Time, Monday through Friday (excluding postal holidays), are typically processed and shipped the same business day.

Orders placed after 12:00 PM Pacific Time will generally ship the following business day.

Orders are not processed or shipped on weekends or postal holidays.

While we strive to meet these timelines, processing times may vary slightly depending on order volume, inventory verification, or fraud prevention review.

Professional Order Verification

For larger orders placed by professionals, we reserve the right to delay shipment by up to two business days to ensure order completeness and accuracy.

This helps us verify inventory, confirm product quantities, and ensure that professional customers receive exactly what they expect.

Shipping Methods

Customers select their preferred shipping method during checkout. Shipping costs and estimated delivery timeframes are calculated and displayed at checkout based on the shipping carrier and destination.

Once an order ships, tracking information will be provided when available.

Carrier Responsibility and Transit Times

Once a package has been handed to the shipping carrier, delivery timelines are subject to the carrier's shipping network and policies.

Transit delays caused by the carrier, weather conditions, transportation disruptions, or other circumstances outside our control may affect delivery times.

Kubo Hair cannot guarantee delivery timelines once a package is in transit with the carrier.

Customers should refer to the shipping carrier's posted service timeframes and policies for additional details regarding transit times.

Shipping Issues

If a shipping issue occurs, such as a lost package, damaged shipment, or delivery error, please contact us as soon as possible so we can assist in resolving the situation.

Depending on the circumstances, we may:

Work with the carrier to investigate the issue
Replace the order
Issue a refund or store credit

Our goal is to ensure customers receive the products they ordered.

Please contact us at:

info@kubohair.com

Fraud Prevention and Order Verification

To maintain a secure shopping environment, Kubo Hair may perform fraud prevention checks on certain orders.

If the billing name or billing address does not match the shipping information, the order may be held for review.

In these cases, we may delay shipment for up to three business days to allow our credit card processing providers adequate time to evaluate the transaction for legitimacy.

These measures help protect both our customers and our business from unauthorized transactions.

Incorrect Shipping Information

Customers are responsible for ensuring that shipping information entered at checkout is accurate and complete.

If incorrect shipping information is provided, please contact us immediately at info@kubohair.com. While we will do our best to assist, we cannot guarantee that an address can be corrected once an order has been processed or shipped.

Contact

If you have any questions regarding shipping, please contact us at:

Kubo Hair
KH Inc.
Website: https://kubohair.com
Email: info@kubohair.com