¿Cómo puedo ayudarte?
Términos y condiciones
Last updated: 03/01/2026
This website is operated by Kubo Hair, a brand of KH Inc. Throughout the site, the terms "we", "us", and "our" refer to Kubo Hair. Kubo Hair offers this website, including all information, tools, and services available from this site, to you conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.
By visiting our site and or purchasing something from us, you engage in our service and agree to be bound by the following Terms of Service ("Terms").
Please read these Terms carefully before accessing or using our website.
-
Our Commitment
Kubo Hair exists to create exceptional hair products. We value long term trust with our customers and aim to operate with transparency, fairness, and integrity.
If something goes wrong with an order, our priority is to work with you to resolve it quickly and fairly.
-
Use of This Website
By using this site, you represent that you are at least the age of majority in your state or jurisdiction, or that you have given consent for any minor dependents to use this site under your supervision.
You agree not to use our products or services for any unlawful purpose or in violation of any applicable laws or regulations.
You may not use this website to transmit malicious code, attempt to gain unauthorized access to systems, interfere with the site's operation, or exploit the service in any way.
-
Product Use and Safety
Kubo Hair products must be used only as directed on the product packaging or accompanying instructions.
Hair products can vary in how they affect individuals depending on hair type, skin sensitivity, allergies, and other factors.
Customers should always follow product instructions carefully.
If you are unsure about how a product should be used, consult a licensed professional before use.
If irritation, allergic reaction, or any unexpected issue occurs during use, discontinue use immediately.
If medical attention may be necessary, seek medical care first. After addressing any health concerns, please contact us so we can assist you.
You can reach us at:
We stand behind the quality of our products and will work with customers to resolve legitimate product concerns.
-
Orders and Payments
All orders placed through our website are processed through Shopify and secure payment providers.
We reserve the right to refuse or cancel any order if we suspect fraud, abuse, or unauthorized activity.
Orders may also be limited or canceled if product inventory is unavailable or if errors occur in product descriptions, pricing, or availability.
If an order is canceled after payment has been processed, the payment will be refunded.
-
Returns and Refund Policy
Due to the sensitive nature of personal hair products, Kubo Hair does not accept product returns.
This policy helps ensure product integrity and customer safety.
If there is an issue with your order, including but not limited to:
Damaged items
Incorrect items
Missing items
Quality concerns
Please contact us at:
Our team will review the situation and work with you to resolve the issue. Depending on the circumstances, this may include:
A refund
A replacement product
Store credit
Our goal is always to make things right for our customers.
-
Chargebacks and Payment Disputes
If you experience a problem with an order, we ask that you contact us first so we can resolve the issue directly.
Most problems can be resolved quickly through our support team.
Filing a chargeback or payment dispute with a bank or payment provider without first contacting us may delay resolution and can create additional investigation requirements for all parties involved.
We are committed to fair resolutions and will work with customers in good faith to address legitimate concerns.
-
Accuracy of Information
We strive to ensure that all information on our website is accurate and up to date. However, occasional errors may occur related to product descriptions, pricing, promotions, or availability.
We reserve the right to correct any errors and update information without prior notice.
-
Intellectual Property
All content on this website, including text, graphics, logos, product descriptions, images, and design elements, is the property of Kubo Hair or its licensors and is protected by applicable intellectual property laws.
Content may not be copied, reproduced, distributed, or used without prior written permission.
-
Limitation of Liability
Kubo Hair shall not be liable for any indirect, incidental, or consequential damages arising from the use of our website or products.
Our products are intended for normal personal use as directed. Liability cannot extend to misuse, improper application, unauthorized modification, or use outside recommended instructions.
Nothing in these Terms limits rights that cannot be limited under applicable law.
-
Indemnification
You agree to indemnify and hold harmless Kubo Hair and KH Inc., including its officers, employees, and affiliates, from any claim or demand arising from your breach of these Terms or misuse of the website or products.
-
Changes to These Terms
We may update these Terms of Service from time to time to reflect operational, legal, or regulatory changes.
The most current version will always be posted on this page with the updated revision date.
-
Governing Law
These Terms of Service and any related agreements shall be governed by and interpreted in accordance with the laws of the State of California, United States.
-
Contact Information
Questions about the Terms of Service should be sent to:
Kubo Hair
KH Inc.
Website: https://kubohair.com
Email: info@kubohair.com