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Privacy policy
Last updated: 03/01/2026
Kubo Hair, operated by KH Inc. ("Kubo Hair", "we", "us", or "our"), respects your privacy and is committed to protecting your personal information.
Hair is our passion, not collecting data. Building trust with our customers is one of our highest priorities, and we believe that trust begins with being transparent about how information is handled.
This Privacy Policy explains what information we collect, why we collect it, and how it is used when you visit kubohair.com or make a purchase from our store.
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Our Philosophy
Our focus is creating and delivering exceptional hair products. We do not believe in exploiting customer data. We do not sell, rent, or trade personal information, and we do not use customer data for marketing without explicit consent.
Information collected during a purchase is used strictly to process and fulfill orders, provide order updates, and respond to customer support requests.
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Information We Collect
When you interact with our website, certain information may be collected to allow the store to function properly.
Order Information
When you make a purchase, we collect the information necessary to process and deliver your order. This may include:
Name
Billing address
Shipping address
Payment information (processed securely through Shopify and payment providers)
Email address
Phone number
This information is used only for:
Processing and fulfilling your order
Providing shipping updates and order confirmations
Responding to support inquiries related to your order
We do not use transactional information for marketing.
Account Information
If you create an account, we store basic identifiers such as your email address and login credentials so you can access your account and order history.
Automatically Collected Information
When you visit the site, limited technical information may be automatically collected to ensure the website functions securely and reliably. This may include:
IP address
Device and browser type
Basic session identifiers
Generalized page visit counts
This information is used only for site security, fraud prevention, and overall system health.
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SMS and Phone Communication
Our support phone number is:
+1 310 692 8550
SMS communication is used exclusively for responding to customer support requests that you initiate through this support number.
We do not send promotional or marketing text messages.
No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
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Newsletter Subscription
At checkout, customers may choose to subscribe to the Kubo Hair newsletter.
This option is unchecked by default.
Customers will only receive newsletters if they explicitly opt in. You may unsubscribe at any time using the unsubscribe link provided in each email.
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Cookies and Site Functionality
We use a minimal number of cookies strictly for security and essential site functionality.
These cookies may store:
Session tokens used for secure login sessions
Account identifiers that allow you to remain logged in
Basic session information necessary for checkout and store functionality
We do not track individual browsing behavior for marketing purposes.
We do not build behavioral profiles.
We do not collect individualized analytics data.
The only site usage data collected is generalized, aggregated information such as overall page visits. This information cannot be used to identify individual visitors.
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How Your Information Is Used
Your information is used only for the purposes necessary to operate the store and serve you as a customer. This includes:
Processing transactions
Fulfilling and shipping orders
Providing order status updates
Responding to support inquiries
Maintaining account functionality
Ensuring website security and fraud prevention
We do not sell, rent, or share customer data for advertising or marketing purposes.
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Security and Fraud Prevention
To protect our customers and the integrity of our store, certain information may be processed to detect and prevent fraud, abuse, unauthorized access, or other security issues.
This may include monitoring transactional activity, verifying payment authorization, and identifying suspicious activity that could affect the safety of customer accounts or payment systems.
These measures are used solely to protect customers and maintain secure operation of the store.
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Third Party Services
Kubo Hair operates on the Shopify platform. Shopify provides the e commerce infrastructure that allows us to operate the store securely.
Your data may be processed by Shopify and necessary service providers strictly for purposes such as:
Payment processing
Shipping label generation
Order fulfillment
Fraud prevention
Store infrastructure and security
These providers are only given the information required to perform their specific service.
For more information on how Shopify handles personal information, please visit:
https://www.shopify.com/legal/privacy
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Data Security
We take reasonable precautions and follow industry best practices to ensure your information is not lost, misused, accessed, disclosed, altered, or destroyed.
Sensitive information such as payment details is processed through secure, encrypted payment gateways managed by Shopify and payment providers.
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California Privacy Rights (CCPA / CPRA)
If you are a resident of California, you have specific rights regarding your personal information under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA).
California residents may have the right to:
Request access to the personal information we collect about you
Request that we delete personal information we hold about you, subject to certain legal exceptions
Request correction of inaccurate personal information
Know the categories of personal information collected and the purposes for which it is used
Kubo Hair does not sell personal information to third parties.
To submit a request related to your personal information, please contact us using the contact details listed below.
We will verify your request before processing it, in accordance with applicable law.
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Do Not Sell or Share My Personal Information
Kubo Hair does not sell or share personal information with third parties for advertising or marketing purposes.
Because of this, most customers will not need to take any action regarding this right.
However, California residents may still contact us if they wish to submit a formal privacy request.
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Data Retention
We retain personal information only for as long as necessary to:
Fulfill orders
Provide customer support
Comply with legal, tax, and accounting obligations
Maintain necessary security and fraud prevention records
When information is no longer required for these purposes, it is securely deleted or anonymized.
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Changes to This Policy
We may update this Privacy Policy from time to time to reflect operational, legal, or regulatory changes. Updates will be posted on this page with an updated revision date.
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Contact Information
If you have questions about this Privacy Policy or about how your information is handled, you can contact us at:
Kubo Hair
KH Inc.
Website: https://kubohair.com
Customer Support: +1 310 692 8550
Email: info@kubohair.com