SHIPPING, RETURNS AND REFUNDS

Shipping method and deadlines

Shipments are made through select carriers, UPS, USPS and FEDEX. Kubohair.com reserves the right to use another transport company with the same or higher level of service.

Shipments are made the next business day after receipt.

Transit time is 1-3 business days depending on the destination and selected shipping method, Saturdays, Sundays and Holidays are not counted as business. Public holidays in the US must be taken into account as a public holiday as far as the delivery of the merchandise is concerned, since our logistics platform is centralized in Corona, CA.

The term may be altered by some fortuitous incident or force majeure, and delivery may be delayed for reasons beyond the control and management of Kubohair.com

Changes, returns and reimbursement

Kubohair.com offers you the possibility of making changes and returns of the purchased product. The customer has a period of 15 days to make changes or returns. To carry them out, you must access "My account", registering with your username and password and in the "My orders" section, once it is in the "Completed" situation, click on "Completed", the summary of the chosen order will appear and at the top right of the summary, click "Make a return". Fill in the necessary information for the change or return request and follow the instructions. Kubostudio.com will send an email to the customer with the instructions for the exchange or return.

return costs

The direct costs of shipping returns and exchanges will be borne by the customer. The product must be in perfect condition, completely new, unused and in its original packaging. Kubohair.com reserves the right not to accept an exchange or return that does not comply with what is described and is not in perfect condition. If the product meets the conditions and is eligible for the exchange, Kubohair.com will make the requested change. If the product meets the conditions and is eligible for return, Kubohair.com will refund the amount as soon as possible or provide you with a store credit voucher for the same amount. In situations of defective product, Kubohair.com will proceed to repair or replace it, assuming the direct shipping costs.

The customer must inform Kubohair.com as soon as possible and within the period determined in these general rules of the anomalous situation of the product. In case of any doubt, comment or information to make changes or returns, the Customer Service Department is at your disposal by email at info@Kubohair.com,